CLIENT SERVICES - CLIENT BENEFITS

We approach each client engagement with the goal of providing a positive executive search experience that exceeds expectations. We often refer to a client's executive recruiting experience with us as "the journey." Although a successful search completion is often viewed as the ultimate metric in evaluating a given search assignment, we also believe the means by which a client achieves their executive recruiting objectives and the signals that are sent to the marketplace during the executive search process are critically important as well.


We are not encumbered with many of the current day-to-day market challenges facing many of our larger, global competitors such as:

Switching
To maximize utilization of executive recruiting consultants, many executive search firms rely heavily on rainmakers to sell engagements to "feed" other associates within their respective firms. Clients ultimately discover that, in many cases, those "selling" the work are often not the ones "doing" the work.

Blockage
This relates to target companies who are considered to be "off limits" to a firm's recruiters regardless of a client's desire to consider talent from those "blocked" companies.

Lock-ups
Conversely, "lock-ups" occur when prospective executive search candidates are "locked-up" by other recruiting associates competing in the same practice area regardless of whether or not these prospective candidates are considered to be lead candidates for other executive recruiting consultants.

Parallel Processing
A practice by which different recruiters (within the same firm) present the same candidate to multiple clients. In some cases different clients within the same firm can get into competition with each other over the same executive.

Loading Thresholds
To maximize a firm's internal-rate-of-return on executive recruiting consultants, many executive search firms encourage their consultants to maintain significant search loads, thereby making it difficult for these professionals to dedicate the time and resources necessary to ensure the timeliness and quality of each search execution in one's portfolio.

Internal Bias
Like neighborhoods, every professional services firm presents its own unique personality and informal hierarchy. However, given the unique aspects of the executive search profession, the cultural fabric of an executive search firm is vitally important to the firm's ability to appropriately serve its clients.